Frequently Asked Questions
A. For Families & Individuals – Home Care Services
What home care services do you provide?
We offer non-medical personal care, companionship, light housekeeping, meal prep, respite care, and mobility assistance — helping clients stay safe and comfortable at home.
What areas do you serve?
We serve clients across the Bay Area, Central Coast, and Central Valley of California.
Are caregivers trained and background-checked?
Yes. Every caregiver completes screening, skills verification, and background checks before joining our team.
Can caregivers assist with medication reminders?
Yes. They can provide reminders, encourage compliance, and record adherence (no injections or invasive procedures unless licensed).
Do you offer 24-hour or live-in care?
Absolutely. We offer flexible hourly, overnight, live-in, and 24-hour continuous care.
How fast can you arrange a caregiver?
We can often match families same-day or within 24 hours, depending on availability and client needs.
How do I get started?
Call, email, or complete our online intake form. We’ll schedule a free consultation to design a personalized care plan.
Can I meet or choose my caregiver?
We accept private pay, long-term care insurance, workers’ compensation, and diaspora family payments.
What makes OM Good Samaritan different?
We blend compassion, professionalism, and technology, ensuring reliable caregivers, quick response times, and seamless communication between families and staff.
B. For Facilities & Administrators – Staffing Marketplace
What types of professionals can OM Good Samaritan supply?
We staff CNAs, HHAs, LVNs, RNs, caregivers, and sitters for short-term, per-diem, and long-term assignments.
What kinds of facilities do you work with?
We partner with skilled nursing facilities, hospitals, assisted living communities, hospice agencies, home health providers, and adult day care centers.
Do you offer last-minute or same-day staffing?
Yes. Our on-demand staffing system allows facilities to request and fill last-minute shifts — often within hours.
How does the staffing marketplace work?
Facilities post available shifts through our portal or by phone. Verified professionals receive notifications, accept shifts, and check in through our scheduling system.
What regions are covered for staffing?
We currently cover Northern California (Bay Area, Central Coast, Central Valley) with expansion underway across other California regions.
Are your nurses and caregivers verified?
All staff are licensed or certified, background-checked, reference-verified, and continuously evaluated for reliability and professionalism.
Can facilities request specific caregivers or nurses?
Yes. Facilities may favorite or re-request specific professionals based on performance and compatibility.
How do you ensure reliability for last-minute requests?
We maintain an active roster of standby professionals and use real-time alerts and attendance tracking to ensure immediate response and dependable coverage.
How are timesheets and payments handled?
Time logs are digital, verified by facilities, and processed seamlessly for invoicing and caregiver payroll.
Why choose OM Good Samaritan for staffing?
We offer speed, reliability, and professionalism — combining technology with a human touch to ensure continuity of care and minimal staffing gaps.
